SUMMARY
Design leader with over 14 years of experience delivering innovative solutions across consumer apps and enterprise SaaS. Expertise in UI and UX, design systems, and team leadership, driving efficiency, usability, and engagement for top clients and high-impact digital products.
PROFESSIONAL EXPERIENCE
Technical Competencies – Product design, interaction design, Figma, Adobe Creative Suite, design thinking, HTML and CSS, Adobe Illustrator, Atlassian, Agile, innovation strategy, art direction, creative facilitation, product sketching, interaction design, UX research, design leadership, and UI and UX design.
Soft Skills – Team collaboration, problem-solving, communication, adaptability, attention to detail, critical thinking, creativity, time management, stakeholder management, leadership, analytical skills, and resilience.
Soft Skills – Team collaboration, problem-solving, communication, adaptability, attention to detail, critical thinking, creativity, time management, stakeholder management, leadership, analytical skills, and resilience.
PROFESSIONAL EXPERIENCE
01/2021-11/2024
Staff Product Designer
Uplight
Uplight’s platform helps energy providers and customers conserve, manage, and monetize energy resources at scale.
view in portfolio
Staff Product Designer
UplightUplight’s platform helps energy providers and customers conserve, manage, and monetize energy resources at scale.
view in portfolio
Redesigned core SaaS products for energy utilities. Led design research, facilitated cross-functional collaboration, and balanced hands-on design with leadership, driving strategic design value, team growth, and successful product launches.
- Enhanced usability and aesthetics by implementing a new design system for web and native apps using Figma and Material UI.
- Facilitated alignment during acquisitions and roadmap shifts through cross-functional collaboration with product and engineering teams.
- Led design research and live experiments, gathering actionable user insights to refine product designs.
- Contributed to organizational problem-solving within a staff-level design leadership cohort, elevating design and UXR impact.
- Balanced design execution and leadership, driving critical projects to 100% successful, on-time launches.
- Fostered a culture of design excellence, mentoring team members through organizational change.
- Demonstrated strategic design value, expanding team influence and securing leadership on key initiatives.
- Supported product marketing and conference engagements, enhancing brand presence.
01/2019 – 01/2021
Product Design Manager
CSG International
CSG is a provider of customer interaction management and billing solutions.
Product Design Manager
CSG InternationalCSG is a provider of customer interaction management and billing solutions.
Led and mentored a design team creating enterprise billing systems, streaming platforms, and e-commerce apps. Managed work distribution, facilitated team growth during reorganization, and streamlined workflows through collaboration, ensuring alignment and clarity across cross-functional teams.
- Mentored a design team delivering enterprise billing systems and consumer-facing self-care applications for streaming and e-commerce.
- Co-led and managed a group of six designers working on enterprise tools for rating, charting, and consumer applications.
- Managed quarterly work distribution, including project intake, scoping, and IC alignment, while developing SMEs.
- Achieved full talent retention through a major merger and reorganization by fostering team growth and stability.
- Simplified complex processes and enhanced clarity through workflow visualizations and “show me” sessions.
- Collaborated with product management, solution architecture, and DevOps teams to shape and prioritize product roadmaps.
08/2017 – 01/2019
Senior Product Designer
Devbridge Group
Devbridge develops software solutions and digital products, focusing on user experience and collaboration.
Senior Product Designer
Devbridge GroupDevbridge develops software solutions and digital products, focusing on user experience and collaboration.
Directed design delivery and collaborated with engineering teams to create impactful software solutions. Managed associate designers, optimized design execution with offshore teams, and ensured rapid, high-quality outputs through user research, design systems, and efficient workflows.
- Achieved 100% design system compliance in code within two sprints by leading designers and front-end developers.
- Delivered designs within four to six sprints, consistently meeting deadlines and enabling engineering implementation.
- Mentored associate designers, fostering skill development and maintaining high-quality design outputs.
- Contributed to successful projects for clients including Wells Fargo, Hub Group, GrowthPlay and Schroders.
07/2014 – 08/2017
Lead Experience Architect
Slalom Consulting
Slalom partners with organizations to drive business transformation through strategy, technology, and innovative solutions.
Lead Experience Architect
Slalom ConsultingSlalom partners with organizations to drive business transformation through strategy, technology, and innovative solutions.
Delivered high-impact digital product launches, aligning stakeholders and ensuring timely delivery. Conducted user research, created prototypes to boost engagement, and supported long-term workstreams through consulting initiatives, securing key accounts and expanding client relationships.
- Extended the WeightWatchers account by launching their first major digital products, earning a personal contract extension.
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Led design efforts for rapid digital product launches, including web apps and Salesforce-integrated solutions, ensuring stakeholder alignment.
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Conducted user research and developed interactive prototypes that improved usability and increased engagement metrics.
- Collaborated with clients including Microsoft/LA Live/AEG Group, The Warranty Group, William Blair, and Coca-Cola.
2010–2014
Senior User Interface Designer
Product Development Technologies
PDT specializes in the development of new products within the medical, consumer and defense sectors.
Senior User Interface Designer
Product Development TechnologiesPDT specializes in the development of new products within the medical, consumer and defense sectors.
Designed user interfaces for medical, consumer, and scientific products, integrating software and hardware expertise. Led concept development, user research, and client coordination, delivering innovative solutions on time and achieving high client satisfaction and repeat business.
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Designed user interfaces for medical devices, consumer technology, and scientific applications, seamlessly integrating hardware and software.
- Successfully expanded workstreams, achieving a remarkably high product launch success rate (exceeding 50%).
- Conducted extensive field research to align product designs with user needs and industry standards.
- Contributed to projects for clients including Intel, Smiths Medical, Roche, Thermo Fisher Scientific, Perkins School for the Blind, and McDonald’s.
Before 2010
Art Director
Various Clients (Freelance)
Art Director
Various Clients (Freelance)Worked for various publishing and toy companies.
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Directed design and production for toys and books, contributing to the launch of numerous successful products.
- Designed educational tools for K–12 clients, focusing on content design and production coordination.
EDUCATION
Bachelor of Arts, Product Design
The School of the Art Institute of ChicagoLearned to think. And research. Built my ability to navigate product strategy. Excelled at exhaustive problem solving.
Associate of Arts, Graphic Design
Madison Area Technical CollegeLearned to make. And draw. Built my creative and craft skills and technical design competence. Excelled at design production techniques.
PATENTS
Smart Bicycle System
US 10093379B2, Product Development Technologies
Innovative bike with smartphone dock for communication, control, maintenance, and integrated
CONFERENCES ATTENDEED
Figma Config (2022, 2024)
Edison Electric Institute NKA (Fall 2022 & 2023)
UX Strat Fall (2022)
UXRConf Anywhere (2020)
An Event Apart Chicago (2019)
Tableau Conference (2018)
Adaptive Path UX Week (2017)
Game Developers Conference (2013)
WebVisions Chicago (2011)
Norman Nielsen Usability Week (2010)
Edison Electric Institute NKA (Fall 2022 & 2023)
UX Strat Fall (2022)
UXRConf Anywhere (2020)
An Event Apart Chicago (2019)
Tableau Conference (2018)
Adaptive Path UX Week (2017)
Game Developers Conference (2013)
WebVisions Chicago (2011)
Norman Nielsen Usability Week (2010)